How do I return product?
In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on ourwebsite or you can mail us on email@example.com with all your order details.
To return a product in your order, just follow the simple steps below:
1) Log in with registered email id
2) Visit my order page: Select order from bangprice my account.
3) View detail of orders: in order page go to order you wish to return.click on view details.
4) Initiate Return of Product: In order page click on return button below the product you wish to return.
Don’t have a Bangpice account?
Don’t fret! Just sign up with Bangprice using the same email id that was used for placing the order and then follow the above steps. Your order history will be automatically updated in ‘My account’ section.
What is Bangprice.com's Returns/Exchange policy?
For this please visit given link https://www.bangprice.com/refund-policy
How do I cancel my order online?
You can cancel your complete order online by visiting My account > My orders> View Details>cancel order>confirm cancellation.
Or you can draft a mail at firstname.lastname@example.org with title Cancellation of Order with order number. And if you don’t get any mail or call from our customer care service regarding your cancellation within 24 hrs of your request do call us regarding the same.
My area is not serviceable for return, how do I return my order?
In the rare case that your city is not available for reverse pick up, you can SELF SHIP i.e. you can courier the product(s) in the original packing along with the invoice.
Any hidden charges for exchange I should know about?
No there are no hidden charges.Exchange service is slightly chargeable i,e. Rs. 45. However, the exchange product must be of same or higher value than the original product.The difference amount, if applicable, will be payable in cash at the time of delivery.
If I cancel my order, how will I get my refund?
Your refund mode depends upon your location.
1) If you are in location under our personal reach it can be refunded to you as direct cash as well.
2) Alternatively refunds will be made through net banking/online banking.
Cancellations will be considered only if the request is made within 48 hours of placing an order. If Your order is not dispatched! We can cancel it and refund your amount.For further details check point 7 Cancellation policies on this linkhttps://www.bangprice.com/refund-policy
How can I share my bank details?
You can share your bank details via mail.
· Account holder's name (as per bank records)
· Account number
· Bank name
· IFSC code
Please fill the details with utmost care. Responsibility of providing correct bank details rests on you. Bangprice will not be liable for refund done to incorrect bank account because of error occurred while filling form.
What payment methods do you accept?
We have various payment options, to give you a delightful shopping experience:
- Credit Card
- Debit Card
- Cash on Delivery
How will I know if my order is placed successfully?
When your order is confirmed:
1) We will put through an e-mail with the details of your product. Be sure you go through that.
2) You can also check the order in the "My Accounts" tab.
3) You’ll get a confirmation call from our team.
Can I return a part of my order?
Customer satisfaction is our top-most priority. You may return a part of your order, in case of multiple products in your order. However, on account of the product being returned, all components of the product as well as complimentary gifts or products that came along with the original product, must be returned.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme, then special rules might apply for returns.
What is Bangprice.com’s pricing policy?
Bangprice reserves the rights to change prices at its sole discretion. There are a number of factors that determine a product's price, some of which are listed below.
Promotional Campaigns - We regularly launch promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign expires, the prices may be restored back to original or may change again.
Please be assured that all actions are taken with the intention of offering the best available price across the industry.
How can I modify my order after having placed it?
Unfortunately, after you have placed an order, you shall not be able to add or remove a product to/from your order.
But you can:
1. Place a new order for the desired products.
2. Cancel your current order and place a new order for the products that you wish to receive.
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within the city.
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
How long will the return process take?
If your area is serviceable for reverse pickup, the product will be picked from your address within 72 hours of raising the return/exchange request. After we have received the product, it will go through quality check which happens on the same day. Once your product clears the quality test, a full refund, if applicable will be initiated within 2 days from the date of inspection.
What should I do if I do not receive refund within promised time?
Refer to the email sent by us regarding your bangprice refund and wait for the time mentioned in the email. If you haven't received your refund we urge you to check your accounts 1st and let us know through and a personal call.
What if your payment doesn't get through?
In case of a payment failure, please check- · Account details, billing address, password (for Net-Banking) that you entered on the payment gateway · Internet connection Seriously, you don't need to panic at all when you are shopping on bangprice,com because in case there is any glitch, we are always there for you: If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days*. *The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details
How can I change my billing address?
You need to login into your bangprice account, where you can change the address under my account section and also update new information related to your profile.If you find yourself unable to do so ,contact our customer care team.
Can I expect delivery on all days of the week?
Mostly yes, you can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
The delivery time committed for my order is over now. What do I do?
We suggest you to please call our customer care representative or write to us on email@example.com and we will provide the contact you with a possible solution at the earliest.
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses
If I return a product on my own do I get back the courier charges?
If you are claiming for return or exchange only for damaged or defective product (unstitched,broken zip, disreputed,faided color/print) then we will bear the courier charges and refund you for the same.
But in rest of the cases customer has to bear the courier charges.
Is it safe to shop online using my Debit card or Credit Card?
Our website is running on SSL, before you kick-start your shopping spree, rest assured, that all payment transactions are processed over a secure encrypted connection. Your banking information is tucked away safely, with us!
What is the process for Cash On Delivery (COD) purchase?
When you make a purchase using the COD option, you need to verify your phone number before it can be processed. This is done to ensure smooth coordination between you and the logistics partner.
There are several methods of verify your mobile number. You can-
- Click on the link sent to you via SMS
- You can enter the OTP in the dialogue box given at the checkout page.
- You can give a missed call at the phone number mentioned in the email sent by us.
- Make sure you use your registered mobile number only to give a missed call.
- Alternatively, we will call if your order is pending for mobile number verificaton.
Please note: If we are unable to reach you within 3 days of your placing the order, your order will automatically get cancelled.
Is there a charge for Cash on Delivery purchases?
We charge a minimal, non-refundable, convenience charge of Rs. 45 on Cash on Delivery purchases.
Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 4,999, beyond which purchases can only be made using Netbanking or Creditcard.
How can I pay if COD option is not available on my address?
- To give you the best possible service, our trust-worthy team of courier partners (Fedex, Gojavas, Gati) is on their feet, round the clock. Due to some unavoidable demographic issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
- Please keep in mind, that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.
Are there any hidden charges?
We don't believe in hidden charges as we are absolutely transparent!
What should I do if my payment fails?
- In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on Billing@bangprice.com or please give us a call with your order number for any clarification.
*The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details
I see debit transactions in my Bank Statement from Bangprice but I have never shopped with Bangprice.com. What do I do?
If you see any charges on your credit/debit card for purchases made on Bangprice.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
- First 6 digits and last 4 digits of the card number.
- Date of Transaction
- Amount of Transaction
- Scanned copy of the bank statement highlighting the said transactions
Why isn't COD available to me?
Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
Why is tax being charged?
We strive to make your shopping experience less 'taxing' and more satisfactory. Central Sales Tax (CST) is collected and deposited by Bangprice, to the government authorities. We include our CST tax in our selling price.
Do I need to pay tax again in case I exchange an item/order?
About to exchange your product? Your satisfaction is our topmost priority. You don't need to pay tax again, in case of exchange of a product.
Do you accept International Card?
Sure, you can use an international card while making your payment. For our convenience, ensure that your billing address is consistent with your shipping address in India. For security purposes, an internal upper limit has been issued on the amount of international transaction fixed by our Payment Gateway Partner, which differs from time to time.